Carmen Ronda, an Ibiza resident, contacted Periódico de Ibiza y Formentera after this newspaper published a report on complaints about the fact that there is only one Banco Santander branch in Ibiza, located on Avenida Bartomeu Roselló in Vila.
This 76-year-old neighbour, who has had a heart attack and five stents, lives on the outskirts of Ibiza «and in this heat, I have to wait for the bus at a roadside stop». His office was on Pere Matutes Noguera Avenue, but it has closed. «Personally, I was always treated very well there», she says.
This past week, Carmen needed «a simple two-line receipt from the bank confirming that the account is a non-resident current account and the date it was opened... nothing more». She had to wait in Bartomeu Roselló's office for almost an hour: «They passed me from one box to another and finally they took my ID card to a box where the employee left it on the table and went straight to his computer. After a few minutes I began to lose patience and I told him so. I go into the box, tell the worker that I have been there for more than an hour and that I need something so simple, but I don't know how to do it».
According to this Ibiza resident, the employee in question told her to leave her phone number and said that they would call her back. «The next day, he called me and said that it was ready. When I asked him to send it to my email address, he said it was impossible and that I had to go and pick it up in person, paying 50 euros.»
‘A bank exists because we citizens deposit our money, our savings, our effort, but with all that the bank despises us and I would say that it even humiliates us, but we have no alternative’, explains Carmen Ronda, who asks Periódico de Ibiza y Formentera to publish her bad experience with the aforementioned bank and that «it reaches Banco Santander to see if their faces fall with shame», she concludes.